• slazer2au@lemmy.world
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    1 day ago

    Implying the user doesn’t freak out and frantically takes control of the mouse every 5 seconds.
    Or that they are even there to accept the remote request for their urgent issue that is 100% stopping them from completing a deadline yesterday

    • TRBoom@lemmy.zip
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      1 day ago

      My users are so good, I’m very lucky.

      • they reboot their laptop when they’re having troubles
      • they’ll look for tutorials I have made to solve their issues
      • they take their hands off the keyboard and mouse when I take control
      • they bring me pizza and snacks
      • they use the laptop bags I give them
      • they apologize when they break things and own up to it

      So. Fucking. Lucky.

      • Hyperrealism@lemmy.dbzer0.com
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        20 hours ago

        You’ll probably hate me for saying this, but when I worked in an office, I often pretended to be stupid when it came to IT stuff.

        Sometimes it’s nice to have a little break on the company’s dime. I get that it’s annoying, but on the plus side, it helps prevent management from making unnecessary and existentially threatening cuts to the IT department.

        Boomer boss gets the importance of the IT guy replacing the deskjet printer so they can print off a 100 page colour manual on how the company’s ‘going green’. They don’t understand the IT department fixing something like sievelike data security. That’s a problem for after the shareholder meeting, if anyone ever finds out.

        It’s a bit like how I’m not great at scanning stuff at the self-scan tills and make mistakes. Don’t want it to be too profitable to replace a cashier with a machine. Everyone’s got bills to pay.

        I used to do IT support, so now I sometimes pretend to be an idiot outside of work too. “Mom’s friend Sarah has an issue with windows and wants me to help fix it for free? Sorry, I only know how to use the apples.”

      • Klear@quokk.au
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        1 day ago

        Where I work people let me fix their computers in peace and are always super grateful.

        Then again, I don’t work in IT…

    • summoner@lemmy.dbzer0.com
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      21 hours ago

      My mom works in tech support, and once when I was a kid, she asked if she could remotely control my computer to test something out. However, by the time she got to it, I forgot, and thought my mouse was broken somehow because it kept moving toward the Start menu. I think she had to like, message me to remind me 😂

    • GlitchyDigiBun@lemmy.world
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      1 day ago

      “Ope! Ok. You’re driving…”

      “…”

      “…”

      “…”

      “Soooo can I take control and fix the issue real q–oh, no go on and respond to that email. I’ll wait…”

    • Klear@quokk.au
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      1 day ago

      Implying the user doesn’t freak out and frantically takes control of the mouse every 5 seconds.

      I’d 100% do that if Patrick Swayze tried doing this to me.