Just me venting:
So I noticed I was getting spammed with crypto Shit on discord. Turns out my friends hotmail got hacked. He didnt have Access to the Account no more and turned to microsoft. Their response was just straight up bullshit because I am so sure that they can try harder but chose not to.
Yes its not unexpected but seeing it Live is a whole another level of disgusting Business practices. Especially the Part where They Tell him that he should buy minecraft again instead of offering a key or something like that. I know That They cant access one Drive really Unless they have a backdoor key but still straight up scummy to Tell him Theres nothing they can do regarding his Account and that his onedrive data is lost.
Edit: I noticed a Lot of people saying its Fake and honestly idk if it is cause he didnt send me the Screenshot with the Mail included and I didnt ask. This is just the sc he sent me and honestly knowing ms and him is all I need personally. I do get some of the doubts tho, yea and I already wondered whether he was writing to a scammer but I didnt question it. Believe what yall will but I dont think its that unbelievable that ms wont bother with „small stuff like that“
“We don’t want to go through the trouble of trying to verify who the legit owner is even of we think it’s you.”
I don’t know I’m not buying this whole thing.
My company is a Microsoft partner, we deal with all types of issues and requests including account hacking and lockouts. This just doesn’t read like a Microsoft customer support email. It reads more like a scammer actually.
The first paragraph sounds strange and not how they would typically start an investigation response.
They can, and have, recovered full access to our customers’ data in such an event, so weird to say they can’t.
even our engineers cannot retrieve them.
That just reads very strange. They don’t talk like that.
Then the final line with “Sincerely,” improperly indented looks like classic scammer text alignment.
And they wouldn’t sign it as “Microsoft Customer Support”. It would be signed with the agents name and wouldn’t be finite. Their ticketing system places footers that instruct the user to reply to the email for continued support.
This message looks bogus to me.
I’m happy to jump on the MS hate train, but yeah, this doesn’t read like a genuine email. I’m pretty sure last time I had to deal with their support, I gave myself a black eye facepalming too hard at some “We hope that this could help” default phrase at the end of a mail telling me they couldn’t. If nothing else, they’ve got their corporate-brand professional politeness on point.
I call bullshit. I hate Microsoft as much as the next guy, but this seems fake to me.
Edit: I initially assumed OP created the fake email deliberately for ragebait. But most other people are assuming OP thinks (or thought) this email was real, meaning it’s a scam email and OP’s friend might be actively falling for the scam. I now agree with this interpretation. Sorry my initial comments were a bit rude.
Because it is. This is ragebait.
encrypted onedrive? what? press X to doubt. how do they do image recognition on uploaded images, then?
Most of such scanning would typically happen at the time of upload before it gets encrypted.
